Definitely NOT what I signed up for! - Outreach Worker Vinfen Employee Review

1.0
May 7, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good salary - Good benefits - Supportive team environment - Flexibility (almost too much)

Cons

- Had to work occasional weekends and had to have an after-hours phone that clients could call at 3am or whatever time they wanted to (was not told about these factors when I accepted position) - Took forever to actually build a caseload (spent much of the time bored and not engaging with clients) - When working with clients, did a lot of transporting clients to various appointments/helped them move into a new apartment/observing cleaners while they cleaned a client's apartment - A ton of work around referring clients to other services and not actually working with them on their issues - Job description looked good on paper but did not match what I actually did - Did not feel like the skills I learned in grad school and in previous jobs were being used - Felt that we were walking a fine line between providing services and glorified hand-holding/babysitting - Essentially no training by supervisor (so I had no idea what to do and when) - SO MUCH PAPERWORK (spend more time doing paperwork than working with clients) - Culture that was constantly worrying about what DMH was gonna say they did wrong next, since Vinfen is a DMH contractor - I was told that "we are not clinicians - we are outreach workers" by my supervisor. Um, excuse me?

Explore other reviews about Vinfen

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great time off & benefits

Cons

None really. Pretty straight forward desk job

3.0
Jun 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great training department, and good values, though they don’t put much in practice.

Cons

Hiring practices don’t make sense. They hire tons of per diems for one unit but make one of them permanent, therefore taking over hours for the hired per diems. They have the worst communication I have ever seen in the workplace.

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