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Virgin Hotels

Part of Virgin

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So Many Things Need To Change - Guest Service Associate Virgin Hotels Employee Review

2.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Guest service positions are union.

Cons

Working here is like putting lipstick on a pig. You can dress it up but it is still a pig. The department managers are forever changing when the executives should be changed. There is a lack of consistency in the day-to-day operations. This property is always short staffed and the loyal staff is overwhelmed, overworked, and UNDER-appreciated. The staff is constantly told that there is no money to buy everyday office supplies. This property creates unnecessary frustrations and stress with inconsistent communication. Expectations change with very short notice or without notice. There is no clear guidance or follow-through. Leadership feels very disconnected by taking a reactive not proactive approach solving issues and it feels like leadership is working against the staff.

Explore other reviews about Virgin Hotels

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working at Virgin. Learned a lot, had the support from the Operations team, and always felt like I had the encouragement to try different things. The staff make it even more special

Cons

Didn’t really have much Corporate support, but I’m sure as they continue to grow that’ll get better

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, fun atmosphere and flexible scheduling

Cons

Long shifts, weekend/holiday work and limited opportunities for professional growth

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