Great for customers, Not so much for employees - Contact Center Representative Virginia Credit Union Employee Review

They have great support there

Some of the systems are outdated

Time off (when you can take it), benefits, remote work

You come into the company full of positive vibes and hearing about how they care about the customer and aren’t like big banks - this is an outright lie. You are trained to push push push loans to an unrealistic monthly standard. Even if a customer has no need for a loan you’re expected to push it on them. Back to back calls, understaffing, incredibly hard to get time off. This job will stress you to the maximum and make you feel like an absolute failure even if your customers feel like you’ve helped them. This bank is quickly turning into places like Wells Fargo