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Virginia Credit Union

Engaged Employer

It’s Ok. - Call Center Representative Virginia Credit Union Employee Review

2.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

yearly bonuses and pay increase, PTO, hybrid schedule

Cons

just about everything. heavy workloads, constant issues with systems and other departments that won’t do their jobs and will send customers over. not able to use pto because they are understaffed and the same people will take off weeks at a time. promotions or transfers based off favoritism. extremely heavy call volume and rude customers you will spend all of your time off trying to recover from your work week. extreme micromanaging and very strict and frequent call reviews. performance reviews are a joke as soon as you fix one “problem” they will find something else you aren’t doing good enough with to pick on.

Explore other reviews about Virginia Credit Union

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

They have great support there

Cons

Some of the systems are outdated

1.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Time off (when you can take it), benefits, remote work

Cons

You come into the company full of positive vibes and hearing about how they care about the customer and aren’t like big banks - this is an outright lie. You are trained to push push push loans to an unrealistic monthly standard. Even if a customer has no need for a loan you’re expected to push it on them. Back to back calls, understaffing, incredibly hard to get time off. This job will stress you to the maximum and make you feel like an absolute failure even if your customers feel like you’ve helped them. This bank is quickly turning into places like Wells Fargo

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