Might not be bad if you’re not on the coaching team - Anonymous employee Virta Employee Review

Unfortunately, the coach team is greatly mismanaged by toxic and incompetent senior leaders who are protected by the COO. Growth: this is pretty non-existent on the coaching team. In the last year, the coaching team had doubled in size and only 4 coaches were moved into a management position. Coaches and managers are discouraged from applying to open roles or considered for promotions and then are offered no feedback or opportunity to grow to eventually be “qualified” to apply or promoted in the future. If guidance is given, it’s a loose and generic focus area that will eventually shift to be something else at the next conversation (if that conversation ever even happens). Even trying to move to a team outside of coaching is met with a lack of support and is becoming more and more of a rare occurrence. If you’re looking to grow beyond a senior health coach or the entry level health coach manager position, it’s best to move on from Virta. Transparency: this lacks across the board. Whether it be comp adjustments, change from hourly to salary, hiring, workflow updates, or any other type of change management, senior leaders have a strange relationship with the truth and it seems are afraid to trust their team to handle an honest answer. Most of the time the actual reason or need for the change ends up coming from HR, legal, operations, or someone on the coach team finds out and begins to share. It’s broken trust time and time again, where it feels that nothing can be taken at face value and made it clear that senior leadership has no trust or respect for the team they are leading. People first: this really only means something if you are part of the COO’s personal friend group. Coaches are micromanaged, metrics and goal posts move constantly. The team is begging for consistency when it comes to clarity and expectations, but these are constantly shifting depending on who you talk to. The senior management never seems to be on the same page, often each giving different expectations and areas of focus for the coach team in meetings or 1:1 conversations, which bleeds down to managers who are constantly switching team focuses and it creates a lot of confusion, especially as the coach team continues to rapidly grow. This all leads to an unclear standard that anyone below senior management is held to and it seems that once you’re on the “inner circle”, you are no longer accountable for your actions or the negative feedback given about you. This had been proven time and time again where poor leaders are rewarded with a promotion or moved into their dream role. Virta used to be an exciting and great place to work, but the rapid growth and a lack of accountability or personal growth within the skills of leadership on the coaching team has really sent things south. The coach team has been screaming into the void that is the engagement survey, feedback shared with leaders at Virta, and publicly posting that things need to improve and it seems that Virta is more concerned with protecting their “inner circle” than doing what is right for the company and following through on the values they so proudly post.