Pros
Work from home is nice.
Cons
The Coaching and Care Operations teams are managed by a small group of so-called "leaders" who function more as individual contributors, lacking the necessary skills to effectively lead or develop their teams. As a result, the very team members they are meant to support are the ones who suffer the most. That company has a long road ahead if they want to establish themselves as a sustainable, high performing organization. In the early days of a startup, leadership can often be mistaken for sheer hustle, firefighting one crisis after another, executing relentlessly, and keeping the ship afloat. But true leadership isn’t just about putting out fires; it’s about vision, strategy, and the ability to develop and empower people. The real test comes when a company transitions from startup chaos to a structured, scalable business. That’s when leaders must rise beyond task execution and prove they can build, inspire, and guide teams toward long-term success. From what I’ve seen, the senior leaders in care operations and coaching aren’t anywhere close to the level of leadership required to make that transition.