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      Visual Comfort & Co.

      Engaged Employer

      Visual Comfort & Co. reviews

      The 411 - Anonymous employee Visual Comfort & Co. Employee Review

      2.0
      Mar 22, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEOs business model is brilliant, direct stores opening and growing rapidly each year to take as much market share as possible for every business channel. The future looks bright. With big investors such as Goldman Sachs’s and partnering with designers to slap a name brand on your product, equals winning. Vacation time as salary is self managed vs hourly accrued, good insurance, 401K, Paid sick leave, annual bonus, growth and hiring within. At the end of the day it’s a job that pays the bills, good benefits, growth within.

      Cons

      I stated the pros yes, what one truly wants in a job. However the following is just the straight up honest truth and will hopefully change a few hearts. Departments not fully staffed, overworked, training of hands on product is lacking. Customer Service on the wholesale level is the face of the company, and determines the success of a business, look at Amazon and Walmart. With the corporate feel, CS employee turnover rate is high, not properly trained, email responses speak to this. The top person in charge of CS micro manages, and is not a very nice person, fake, like a lot of the higher ups that smile in your face and you can see right through it, corporate America for you; fake! They don’t really care much about the individual employee and what they can bring to the table, even when shown on a daily basis, it doesn’t matter. There’s a small few executives, directors, and manager that are genuine and care. A lot of departments overworked, and understaffed. Pay is average depending on department, they like to pay industry minimums. Anonymous Employee surveyed encourage company engagement, the results speak to what I’ve stated. They claimed the survey results would result in change, I’ve not seen it - just stringing the W2 employees along as they do best The company has endured and went through a total merger and transition with historic brands in the lighting industry in the last 5 years or more. Competition has done the same, and following suit. So a lot of new faces on corporate side and direct sides businesses. The Direct Store staff is massive and many with job titles that sound good; but many are snobby, not authentic, and their title makes them feel entitled or something. There is a disconnect of communication between the two, corporate (wholesale) vs direct (store) and proper protocols need to be put into place. Customers are being sent all over the place for things they shouldn’t and it seems they just wing it. If a customer calls, the employee should know exactly who to send them too based upon communication and practices put into action by the company. But no they do the exact opposite, and lost touch in an important key business factor. Product Training and new product announcements for employees needs to improve. They’re behind in many key markets where competitors are ahead in terms of product and technology which negatively impacts business. A lot of staff likes to just do the minimum expected of them and blindly go about their work day with generic output!

      avatar
      Visual Comfort & Co. Response
      1y
      Thank you for taking the time to share such a detailed review. We appreciate your recognition of our growth strategy, benefits, and internal promotion efforts, as well as your candid feedback about areas for improvement. We are sharing your comments with our leadership team to better understand your concerns and review our internal processes. It is clear you care about the company and its potential, and we are grateful for your passion and transparency. We agree, our people are the driving force behind our success, and their experience matters. We hear your concerns about staffing, training, communication, and compensation. Over the past few years, we have experienced rapid growth which has supported our expansion into new markets. We recognize rapid growth can bring challenges—and we are committed to addressing them. Here are a few updates on our ongoing efforts: Customer Service and Training: We are prioritizing improvements in training and communication to better equip our teams and support our customers. Team Member Engagement: We value feedback and used the September 2024 engagement survey results to guide action plans. We are scheduled to have the next survey in September and we strongly encourage our Team Members to share their voices and help shape the future of Visual Comfort. Compensation and Benefits: We regularly evaluate compensation and benefits and remain committed to strengthening our Total Rewards strategy including benefits and compensation. Culture and Leadership: It is never our intent for anyone to feel undervalued or unheard. We strive to foster a culture of respect, and accountability and this starts at the top. Your feedback reminds us of the work still to be done, and we take this seriously. Feedback like yours helps us grow as a company and continue building a workplace we can all be proud of. Thank you again for sharing your perspective and for your belief in our potential. —Visual Comfort Leadership Team

      Explore other reviews about Visual Comfort & Co.

      5.0
      May 11, 2026
      Development specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very rewarding - Interior Design industry experience and involvement

      Cons

      Not much career development but great it you enjoy the same position over time

      avatar
      Visual Comfort & Co. Response
      1mo
      Thank you for your feedback—we’re glad to hear you’ve found the work rewarding and valuable for your design experience. Providing growth paths and development opportunities is important to us, and feedback like yours helps us continue to develop our employees. Your feedback has been shared with leadership for review. Thank you for being part of the team and for helping us improve. Visual Comfort and Co. Management Team
      1.0
      Jul 7, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - closed on Sundays - gets more holidays off than normal retail jobs - beautiful products

      Cons

      -store operation hours don't make sense, should be adjusted to fit the market/location of store -too much unnecessary training- they will launch new systems without thinking through and keep sending updates with changes afterwards, very disorganized and chaotic. -acts like a start up when it's not, system changes that are sloppy and unrealized before launching -poor technology in general, uses old antiquated systems, recently changed to a few new systems that were a complete disaster. The last one was for an entire warehouse systems overhaul- the upper management is so out of touch that they think everything went smoothly but it took over a month for items to ship out. Angry clients and no solutions, especially from the management team who were completely useless as always. - corporate office feels out of touch with sales team- doesn't see what's going on and not understanding what sales team has to deal with on a daily basis. Company wide meetings are a joke, the upper management team loves to feed everyone a bunch of bs about how much money the company is making but no one sees it offered to the people at the customer facing level. -corporate won't adjust inflated goals so many employees can't make the monthly bonuses they were promised when hired. -corporate team promotes themselves but offers very little opportunities for growth anywhere else in the company. There are little to no growth opportunities for the sales team other than management and if that, you have to be open to relocate to another state. -products are not available to sell, most are backordered for over a year- annoying to clients and sales team because our bonuses are based on items that actually ship out -regionals don't pay attention to managers in the stores- overlook faults like new managers who can't do their job properly, passive and meek, not leaders but may be good at computer related activities but not at engaging with their own team or clients. -high turnover rate with employees, current region has lost so many managers and sales associates- nothing is done about this, they don't seem to care why this is happening. - managers are incompetent and don't know how to help associates- they don't care to learn about the products or systems and instead spend their hours sitting in the back office gossiping about what's going on in the other stores. -Regional Manager is completely unaware of what's going on with their showrooms, they come in for a day and are in meetings all day and not paying attention to what is happening in front of them. They hire people out of convenience instead of listening to the team's feedback. The regionals also support the managers only and offer no assistance or open ear to the sales team- the sales team are on their own. -They recently raised the base pay because the corporate team changed the goal system because they knew it was going to be very difficult for the sales team to make their goals because of the ridiculously high and unrealistic numbers.

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