Good Place to Work - Customer Service Representative Vital Farms Employee Review

5.0
Jan 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Friendly people, free eggs and butter.

Cons

Sometimes felt like I didn’t have a voice or say.

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Vital Farms Response
2y
We're delighted to hear that you enjoyed working alongside other great crew members. Our team's success is a testament to the hard work and dedication of all our crew members! We also appreciate your honest feedback and are continuously working to ensure our crew feel they can openly share their ideas and opinions with us.

Explore other reviews about Vital Farms

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Consistent schedule and work life balance

Cons

None at the moment that I can think of

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

On the positive side, you’ll meet a lot of great people throughout the company. The flexible time off is appreciated and helps with work-life balance. The quarterly perks and discounts on company products are also a nice benefit for employees.

Cons

There are several concerns when it comes to leadership and company culture. There seems to be a major disconnect between employees, managers, and higher-level leadership, including some C-level executives. HR often appears to favor underperforming employees instead of holding them accountable, which can be frustrating for strong performers. There is also a noticeable lack of direction, consistency, and accountability among managers across multiple departments. While the company talks a lot about its values, those values do not always seem to apply equally at the Director, VP, and Chief levels. Leadership needs to address these issues and remove ineffective leaders before more hardworking and high-performing employees decide to leave for better opportunities elsewhere. Favoritism also appears to be a significant issue within the company culture. In some cases, underperforming employees or leaders are protected instead of being held accountable, which negatively impacts morale and trust across teams. There also seems to be a pattern of bringing in ineffective leaders from other companies whose management styles do not align with the company’s stated values, further contributing to cultural decline. If leadership wants to retain strong employees and improve the workplace environment, there needs to be a more honest evaluation of performance, accountability, and leadership effectiveness at every level of the organization.

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