So far, really good. - Customer Care Professional Vivint Employee Review

5.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The learning curve is not high, when you don't know something on the phone with a customer your team lead or supervisor is more than willing to help give you the answer. They try to keep the call center less like a crazy boring call center.

Cons

The first few days/weeks are harder because you are getting accustom to how everything works.

Explore other reviews about Vivint

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere for personal development if self driven

Cons

A lot of travel overall

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, lots of perks! The schedule is consistent; busy and slow seasons make the work predictable. There is always something to do, so if you like to stay busy, then this position is great for you. The team is relatively small, so everyone is close!

Cons

No growth opportunities. Seems like the 1Stop department in general gets pushed to the side; there is no recognition for the work you do.

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