Pros
It's a job. And you can wear anything you want. Which is why most of the kids here look like they are homeless.
Cons
In the Monitoring department all levels of "leadership" have no idea how to lead. If you talk to HR or Payroll about problems with your benefits or paycheck, they get mad and say "don't you trust us"? The bonus system is a joke. The way productivity is compared by shift, thus if you work at a low call volume time then you're unlikely to get lower bonus. They say they will look into how that's measured, but are either lying to you or just not smart enough to know what's wrong. Both in my opinion. Stay away from this department. They pretend to be a team, but the Manager and Director have no idea what they are doing. The "Director is not even in the building anymore. How can you lead people you're never around? You can't.