$4.00 /hour is what new techs can really end up making as a 365 tech. - 365 Installation Tech Vivint Employee Review

1.0
Nov 29, 2014
Recommend
CEO approval
Business Outlook

Pros

1. Hmmm..the people were nice 2. The customers are nice 3. The company provides the tech tools 4. There is some training paid by stipend 5. The summer program techs can make a living.

Cons

1. The 365 program was a flop 2. The 365 sales people couldn't get customers 3. Just about all of us new techs and sales staff were layed off without warning 4. The security system was often defective, limited or junky 5. The installation took too long to finish and they make you use your own car to travel to customers' homes (often an hour each way or more) and they don't cover you on their insurance. 6. They don't reimburse you for your gas or wear and tear on your car either. More than a couple of times I was sent to installs by the manager (sometimes an hour each way) then when I got there the customer cancelled the call or we had no legal authorization to do the install. And guess what, they don't pay you a dime for any of it. One night it took me 6 hours to get back from the cancelled appointment because all of the N/B freeways were under construction at the same time. And guess what? They wouldn't pay me a dime. 7. They tell you an install takes 2 hours but it often took 8-10 hours and you don't get paid by the hour. So if you calculate your time and expenses wasted on an install you often make less than minimum wage and one time as low as $4/hour.

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Cons

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Pros

Great company, lots of perks! The schedule is consistent; busy and slow seasons make the work predictable. There is always something to do, so if you like to stay busy, then this position is great for you. The team is relatively small, so everyone is close!

Cons

No growth opportunities. Seems like the 1Stop department in general gets pushed to the side; there is no recognition for the work you do.

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