Pros
- Inclusive - Opportunities for career advancement - VTO availability -Supportive team members - WFH options
Cons
Vivint has a high turnover rate and the pay is low compared to the responsibility you have on the job. They will also send you home alot (MTO) as they are frequently over-staffed leaving you with an unstable paycheck and job. Adding onto the above statement--MTO is given directly related to your performance metrics along with staffing. You are expected to absolutely brown-nose the life out of every customer with their new QA score card. A call that seemingly sounds great on recording may be graded low, even if the customer was very satisfied with the resolution at the end of the call. This happens if you fail to hit certain qualifying expectations named in their scorecard ---like upselling a Vivint referral code to said customer for instance.