Bummer of a place to work - Support Concierge Volusion Employee Review

1.0
Mar 2, 2017
Recommend
CEO approval
Business Outlook

Pros

It's a job They have snacks There is a game room

Cons

Really low pay No benefits for your first 5-or-so months No chance to get to know anybody you work with (because you're always on the phone) Company does not find it beneficial to focus on keeping support people, and instead accepts that they will have a high rate of turnover, so they don't do anything to make support "concierges" happy

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Volusion Response
9y
All full time Volusion employees are eligible to enroll in benefits starting on day one of employment. Part time employees are ineligible for benefits. The Support Concierge role’s current incarnation is Ecommerce Support Specialist; this role has multiple tracks for career growth based on performance. Additionally, management strives to maintain an engaging environment. The Customer Experience team has a dedicated Engagement Coordinator who focuses on creating fun events and activities specifically for Ecommerce Support Specialists.

Explore other reviews about Volusion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

full office - great colleagues

Cons

no autonomy for the role - weekend work

2.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

This place was a disaster.

Cons

Work life balance Workload Poor management

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