Putting lipstick on a pig - PAYMENT PROCESSING Volusion Employee Review

1.0
Apr 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Free soda and ice cream Co workers pleasant and fund to work with Good PTO plan Food trucks from time to time

Cons

Company promotes positive culture. Company wants you to think there’s room for advancement and no micro managing. This is completely false. Management isn’t open to suggestions that would improve company. Company is worried about getting large useless LEGO blocks than improving antiquated operations and products. Opportunities for advancement or change of role is dependent on your direct leadership. If you’re part of a small department, you don’t have much of a shot. Especially on a 3-4 person team. Seems that you’re kept around in current role bc of complacency. Some direct management seems to just have gotten the title bc they have been there for a long period of time. Training is shotty at best and depends on the department you’re put in. No uniformed training. Only uniformity is orientation to fill out insurance and new hire paperwork, the you’re basically left to fend for yourself. Taking time off is a battle in itself as well. No clear system on calling sick. If you’re in a small department, there’s history of being threatened with disciplinary action or being forced to come back from a scheduled vacation early, if someone else is out and the manager doesn’t want to take on their responsibility of covering. You would need to text direct manager directly outside of company to ask permission for sick day. That can lead to a response insinuating you may be hungover from the night before. People and Culture team seem to have an open door and act as if they’re willing to help. However, if an issue arises, it really goes nowhere.

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Volusion Response
8y
Thank you for sharing your advice with us. We are constantly striving to maintain an amazing work environment. Volusion has been utilizing an employee survey platform, Officevibe, for a little over a year and a half to gauge how employees feel about a variety of subjects, including leadership in their own department and C-level. Officevibe sends a brief questionnaire to employees on a weekly basis (currently, there is 80% participation across the company). Again, these questions pertain to work environment, peers, management, growth opportunity, and overall sentiment about the company. The surveys allow employees to provide anonymous feedback and allows managers to review engagement reports for their team based on employee responses. Over time, we have found this tool to be instrumental in helping us pinpoint areas for improvement and act on employee ideas. We meet with managers on a quarterly basis to review Officevibe data as well as a variety of other workplace metrics. Facilitating a better work environment is always a top priority, but we appreciate your feedback. Our V2 product has seen a lot of growth in the past few months and every day it’s closer to becoming an industry-leading product. We understand there are always improvements to be made, but we are making big strides!

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Cons

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Pros

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Cons

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