Good benefits, decent coworkers, terrible management that lies a lot and will screw you over. - Technical Support Representative Volusion Employee Review

The pay is bad, it was when I started a few years ago, it is pathetic now. They have increased the hire pay but the pay levels once you are hired are exactly the same. They have also begun ignoring those pay levels (one 5% raise ever) for only specific people so the whole department is being paid different amounts even though the people who got the pay increases did not have better performance or more seniority. While the pto benefits are nice, the medical benefits are mediocre at best. The platform is broken and not nice to work with, which means you deal with a lot angry customers who feel stuck. The sales team and account managers have no idea what they are talking about and will lie to maintain a customer, which you will then have to deal with. The only upside is that volume per person is low, though that will change soon because many people are leaving because they are removing their WFH policy. The upper management will lie to both you and the department generally. They promised pay increases, then when the department director left they deleted the promises and claimed they had never made them. They will claim they will hire new people, then refuse to once they see you can do the work in the meantime. They are also asking everyone to come back into the office despite massive pushback and the new Covid variant emerging, which is very irresponsible of them. This is after they hired people outside of Austin a month previously, which they are now about to fire with very little notice. Even after half the department said they would leave due to this, they are still insisting on going through with it. If you get hired here, you will have to deal with being overworked due to a massive shortage of staff and no experienced people to coach the new employees.