Pros
Free snacks and drinks, very nice coworkers. A great deal of benefits for hourly employees.
Cons
- Supervisors can range from very accommodating and hands-off to outright incompetent and overbearing. There is no consistency so this one comes down to luck. - Game-changing decisions are rolled out with what seems like a remarkably low level of coordination or thought. General support will often find themselves trying to come up for excuses for poorly handled and/or broken rollouts. - Obsession over metrics with a 'leadership' body that seems remarkably out of touch with anybody below their pay grade. Very "salesy" vibe in non-sales roles with a "take it or leave it" approach to handling complaints or offering a solution to extraordinarily low morale. - High burnout rate, leadership seems ok with this and is planning on leaning on this high attrition as they role out more and more off-shoring of their support staff. - A sort of cultural schizophrenia as the company moves rapidly to becoming another generic large company while still flirting with a startup feel. - Everything breaks. Constantly. This one may actually be a "pro" as it gives you time away from some of the most vile/abusive callers you could ever dream of, but it ends up just producing even more abusive and violently angry callers. - If you started on the phones you will likely be stuck on the phones. The days of people moving up seem long behind this company - CSRs are disposable. - Incredible imbalance of effort on behalf of, well, everybody. Coming up with creative ways of slacking off is a necessary survival strategy. - Training is patchwork and doesn't last long enough - Website gradually catching up to 2013 with bits and pieces with all the nostalgia of 2007. - Odd and inflexible scheduling with an arcane time-off request process. - Making mental calculations of 'benefits' versus 'self respect'
