Pros
The environment is very good, and you get to make very good friends while working here. Agents working here are from so many different countries and I love the multicultural sphere. Most team leads really care and do their best to help you and help you to reach the target, which is highly appreciated. The company also organizes different events, where we get to meet other teams or get to know our colleagues better, which helps creating a bond.
Cons
At the end it is a big company and therefore even though they try it, employees are only numbers, and when it is high season, they add pressure to the already existing pressure of handling calls non-stop. Too much importance on CSAT percentage, and less importance given for the effort and appreciating the hard work when agents are already handling a lot of stress and exhaustion.
