Pros
- Decent benefits - matching 401k, dental, vision, health - Free Friday breakfast (tacos, bagels or kolaches but they're worthless for the shifts who are late or overnight) - Free Snacks/Drinks - Accrued vacation - 4 weeks vacation, 1 week sick, 2 floating holidays
Cons
I'm speaking only for the CSR department. Which most days I'm absolutely amazed actually functions. I have never worked in a company that was so miserable and demoralizing. - This company expects college educated work ethic but hires and pays you for a high school diploma. - They hire people every month to train BUT they randomly choose an S1 or S2 salary. So we are all doing the same work but some people are paid more and are chosen to be paid more for absolutely no apparent reason. There are more qualified people here being paid less for the same work. That is a fact. They tell you they're only paying a standard 14.75/hr wage but they're lying. I was livid when I found out. - It's a crap shoot with supervisors. There are only like 4 good ones at one location. The good ones try to support you and advocate for you but there's lots of favorite playing around here. The politics is unsettling to watch. - They spend 2 months training you to support owners and then after 4 months throw you into taking care of travelers with like 4 hours of "training." It is much more extensive and they have absolutely no training materials. Their version of training is having 70 people in a group chat on slack assisting with situations. It's horrendous. You also don't get a pay raise with any of the new responsibility. You are also still supposed to meet metrics even though you are now taking less owner calls which is what you are graded on. - They micromanage EVERYTHING. You are treated like a child and not trusted at all. They are literally like big brother. There's no positive reinforcement, only repercussions and that never contributes to the growth of your employees. It stifles them and kills morale. There's no room for wellness so if you have a tough day of calls and want to take extra break time just know you'll get yelled at for not being on the phones constantly. - There is 0 transparency about expectations for lateral moves to departments around here but it seems like if you're white and male you're more likely to get promoted. - They had issues for months with not having cleaning staff on the weekends. Your employees have to work weekends and you can't even have cleaning staff for the facilities while they're there? Also the only time they clean or keep anything in pristine condition is before some big CEO event was taking place there. - They tell you there's so much room for growth and professional development but there's not. You will be in your position for at least a year before you move up for a $1 raise. It's also impossible to move from a low position like this to upper management. -There's a HUGE disconnect between CSR and upper management. Those salaried people seem WAY happier and are treated much better. That being said, they don't seem to fix consistent issues with the product and spend a lot of time inventing new "solutions." They have no idea what we deal with in the trenches.
