Pros
Great benefits, you get a good amount of Paid Time Off and Sick hours along with Floating Holiday hours. The offices are nice modern spaces along with your typical free snacks kitchens. The people that work here are all very enjoyable people to work with. Employees are smart and helpful along with being laid back. Parties and events are pretty cool. They also buy food every week depending what time your shift is.
Cons
The biggest con would have to be the job itself. You really have to have tough skin if your going to be a rep for the company. The customers that you support tend to have a negative user experience with the product itself which causes most of the calls to be escalated and workload to be a very stressful. You will come to realize not only will you have to provide basic support on how to use the website but also be the customers therapist, property manager, investigator which can be emotionally draining. Although not all calls are like this, there is a good percentage of inbound calls that are like this. Any job under the Customer Experience umbrella you will be working in a call center environment so if you are not the type of individual who does not like to be judged by your metrics and be micro managed by a system that monitors your every minute then this may not be a good fit for you.
