HomeAway Rocks! - Customer Service Representative Vrbo Employee Review

5.0
May 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are great. I enjoy the work I do - it doesn't really seem like actual work. I look at pictures of homes, beaches, and other travel destinations all day! Every Wednesday, breakfast is brought in. We also have a kitchen with free drinks and snacks. The people at HomeAway are great to work with! HomeAway also has awesome parties. Another thing I like about HomeAway is that even though it is an office environment, it is not stuffy. No one wears suits to work. We are professionals, but the atmosphere for the most part is very casual.

Cons

Sometimes, the work can get a little tedious. I am one of the people responsible for editing listings, and there is a lot of in-depth reading and error correction involved, particularly with the job I do. Also, at the time of this review, we're in a stage of rapid growth, so there is a lot of work that needs to be done -- which means that there is a great need for overtime hours.

Explore other reviews about Vrbo

5.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing and great work life balance

Cons

Tech and product could be a bit better

5.0
Nov 25, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HomeAway technology stack has come a long way. One of the most appealing things about working here is the fact that you get to work with cutting edge technology. In addition, the engineering team are super smart, so working here is a great networking opportunity too.

Cons

Company is getting pretty big, and if you end up on the wrong team, you may find it that it is difficult for you to be impactful.

216
avatar
Vrbo Response
8y
Thank you for taking the time to leave a thoughtful review. We love a good tech stack as much as the next tech company and it’s great to hear you enjoy working on ours. Our Data Science and Engineering teams are so important to the success of HomeAway. You’re right though, we are growing rapidly. If someone finds themselves on a team that doesn’t quite feel right, we highly encourage internal movement and having a conversation with your manager.
See reviews by: Helpful|Rating|Date|All