Small But growing - Reservation Center Agent W5 Golf Employee Review

Owners are great people who genuinely care about employees.

24/7 operation makes for a lot of potential for weekend/holiday interruptions, but that's known going into the role.

Small team setting and flexible time. Not much else to say other then don't expect this to be a job that will pay the bills.

Quality Control is handled by one person in the office, there is not a system available to professionally review quality so it becomes a hostile environment for all involved. There is poor communication regarding who is in charge so during shifts hostilities are even high with multiple arguments. HIGH TURN OVER RATE! HIGH TURN OVER RATE! HIGH TURN OVER RATE! HIGH TURN OVER RATE! Training is all done by videos and expect most of training must be done on your own per management try to keep u down by not disclosing full requirements of certain tasks. This is a small company and management has been here from the beginning so even interview if you want to be in management. If you have call center experience then this place will be very very very very unprofessional environment.