Pros
The pay is decent, upper management in their offices are SUPER nice, but that's about it
Cons
Where do I start. The management is ALWAYS breathing down your neck, the moment you go to the bathroom, you ALREADY have a message asking you why you're going on bio. Upper management who are in the back offices are always nice and sweet, but the managers on the floor aren't. There is favoritism between those floor managers and some people, nepotism, threats about docking pay if you aren't taking calls every.second.of.the.day. If you are taking a breather you get docked. If you are doing something between calls to compensate for the slow computers, you get docked. You are having stomach problems, you get docked a lot. They are ALWAYS watching you and basically get ready to jump up the moment you aren't taking calls. Lastly, floor management is always talking to their friends at work and laughing VERY loud across the office to the point where callers can hear them, but we get in trouble if we speak a tiny bit too loud next to someone No room for growth, after extensive training you will stay in that position forever. Software also is very slow, all the computers are from the stone age, but there are some that work fine. Floor Management's perfect employee is basically someone who never doubts floor management, accept all instructions and never deviate, be quiet and don't have an opinion, and take calls every second without getting off except for your 30 minute break (which is always scheduled 2 hours into your shift). Management who have offices are always MORE understanding and nice than floor management.