Pros
As an "entry level" position in IT, you will learn plenty about the way various pieces of technology communicate to each other that you wouldn't learn many other entry positions. You will gain experience in networking/IP configs, Windows OS troubleshooting, POS and credit card processing technologies, digital signage troubleshooting, and overall the general remote installation/maintenance of the related equipment. There is a heavy emphasis on networking/configuration of the devices when troubleshooting. There are a lot of talented individuals here with knowledge from all sorts of backgrounds, IT and non-IT related - all of which can teach you something. The rest of the support staff is also a lot of fun to be around and the Support Center can be a pretty good time. The COO manages the Support Center directly, and is a solid manager. He creates a competitive work environment without "cracking a whip." He also communicates well with the support staff about how things can improve and has meetings with each of his team on how things are going with them at work. The manager genuinely cares about your growth in your own career, IT or not, while at Wand. Wand has a great culture, from C-level down. Management is genuinely looking to promote from within, and they look for opportunities to do so. They also make it an enjoyable place to work on a daily basis - having a positive attitude is a core principle of Wand, which I see daily from the people I work with. People like working here, and management emphasizes that we spend much of our lives working, so we might as well enjoy it. You also start off with a hell of a lot more PT than many other places. Wand has also been growing like significantly since the reopening after the pandemic.
Cons
There is quite a lot to learn early on. There is no doubt that the range of troubleshooting skills to learn is wide, but the payoff in experience is huge if you grind it out. Sometimes, you won't have the answer right away, and navigating a frustrated customer to a resolution without having one already can be daunting, although you do have your co-workers as a resource. Meeting various customer's communication skills and guiding them through various tasks that need to be done remotely can be highly challenging, yet this is a skill worth developing in today's IT work force.