Stuck Without Support - Desktop Support Supervisor WD Employee Review

2.0
Nov 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Constantly evolving, fast paced, lots of face-to-face customer opportunity and lots of new faces.

Cons

Lack of management support (ex: 3x managers rotated in/out for the team in 1 year alone), poor team morale, team events were few and far between and hung out to dry repeatedly on major projects. Lots of disparaging talk about others (see morale comments above). Colleagues and fellow managers repeatedly expressing grave concerns 1-2 levels up. Demands for salaried employees to work 50-60-70+ hr work weeks are common for fear of being fired. Failing to provide support when an entire team stops delivering a required service (leaving no one or 1-2 personnel left to help a particular technology/support tower when there were dozens before).

Explore other reviews about WD

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a good culture, with hard-working and smart employees.

Cons

The salary may be relatively low, with limited room for growth.

4.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company itself is doing well financially, allowing departments to take on bigger projects - Great work-life balance culture and unlimited PTO that actually allows for generate usage - Casual culture that encourages collaboration - Non-salary benefits are strong, with even lower-level employees benefiting from the stock purchase plan

Cons

- Despite its strong position, the company does trim headcount for the sake of efficiency - Work ethic seems complacent, but is offset by company's strong financial standing - Management can be cut-throat, but strong performers usually do well - Salaries are below market rate

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