Pros
- Support was often available - Training was paid at full rate - Had a very supportive boss - Co-workers were pleasant - Managers were usually willing to help - Patient while agents learned the job - Unlimited overtime available with extra bonus wages - Bonus pay if metrics are high enough
Cons
- Terribly low paying due to there not being good jobs in the area - The bar for bonusing was moved too high so almost no one can make a fair wage - The place is very dirty and contagious conditions spread quickly - Being open 365 days a year means that you are required to work holidays - Promotions seemed not based on merit but on favoritism - Your experience is highly dependent on your supervisor, some will offer no assistance whatsoever - Minuscule raises mean that after five years you could be making only 1.50 more - Customers often have unrealistic expectations and request data that you legally cannot disclose like call records, etc. - Health insurance with high co pays and too low a wage to pay them