Easy calls but high call volume pressure - Customer Service Representative (CSR) WEX Employee Review

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy calls Decent PTO Supervisor was nice

Cons

Low ACW Back to back calls during peak Not enough time to notate calls.

Explore other reviews about WEX

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work which was nice

Cons

Always instability and layoffs unfortunately

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