and then there were..... - Customer Service Representative WEX Employee Review

2.0
Jun 6, 2016
Recommend
CEO approval
Business Outlook

Pros

great co workers in customer service..

Cons

Depatrmental recognition has gone away.. Solely about numbers and $$$$ now. pressure to achieve total resolution within irrational guidelines

Explore other reviews about WEX

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, 401k match, remote work, the people.

Cons

Constant pressure to prove you’re using AI, do more with less culture, consistent layoffs and reorgs, poor communication, unclear direction, unrealistic goals all for a 2% raise. Zero chance for advancement.

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