Customer Service - Anonymous employee WEX Employee Review

3.0
Dec 11, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and opportunity for advancement within the company, Several shifts available to meet the needs of different life styles.

Cons

Poor Management decisions, Negative environment. No raises. No effort to maintain employees. No incentive to stay with the company. No compensation or recognition for seniority New people get hired and if they were willing to work weekends they are promoted with no skills or training in the positions that they were hired. Not qualified for promotions no experience in the company.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, 401k match, remote work, the people.

Cons

Constant pressure to prove you’re using AI, do more with less culture, consistent layoffs and reorgs, poor communication, unclear direction, unrealistic goals all for a 2% raise. Zero chance for advancement.

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