Nice co-workers, terrible customers - Customer Support Specialist WEX Employee Review

4.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

supportive coworkers/supervisors, ample training in some areas

Cons

customers were incredibly rude the majority of the time constant policy updates made it difficult to know what to tell customers very strict adherence schedule

Explore other reviews about WEX

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1
4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good growth opportunities internally Decent Benefits

Cons

Constant "fires" Cost savings efforts for many years Increasing concerns from investors and board in the news

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