Wex Sux - Customer Service Representative WEX Employee Review

1.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

WFH, Mon-Fri (No weekends), Decent benefits package and starting PTO.

Cons

-You will burn through PTO quickly either needing to take "mental health" days or from how sick all the stress will make you. - Pile on additional partners/work w/o pay increase -Training severely lacking -- just a few hours of infodumping before they throw you to the sharks. -Prorated pay, meaning you will be fronted your first 40 hours, but when you leave, they will take it back out of your final paycheck, which brings me to -- - NO COMMUNICATION OR TRANSPARANCY. They tell you one thing during onboarding, another during "training", and neither prepare you for the absolute s____show that is your actual job in taking calls. STAY AWAY FROM WEX, FAR, FAR AWAY!

Explore other reviews about WEX

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, the only reason I stay and the benefits

Cons

Super toxic leadership and digital/tech org is terrible

See reviews by: Helpful|Rating|Date|All