Texas - Call Center Agent/LCC WITRON Group Employee Review

Meaningful work with friendly team members, a healthy work–life balance, and leadership that actively works to improve issues. While change doesn’t happen overnight, there is consistent effort behind the scenes. The company also prioritizes internal growth and advancement, supported by its continued expansion. There are annual raises, a chance for bonus', great benefits (insurance, PTO, 401K, etc)

Workload can vary significantly at times, and organizational changes don’t always produce immediate results. Raises are conducted once per year, so promotions occurring outside the raise cycle require waiting until the following year for a pay increase.

Money and knowing you have a job, is the only pro.

They train you in one area of operations, trainer was never anywhere to be found during the time of training. The maintenance department is terrible due to how management would hire for personality, the lack of real management and zero communication and there was no accountability for bad operators/ bad maintenance people who would harm or neglect their equipment, or neglect their assignments. No one here pushes people to work harder they just put hardworkers to work with the laggers making the person who already have been doing a decent job work harder for two people which made no one want to try or excell-- making every daily process that much more difficult. Even in upper management everyone has a "just get it done" attitude where they take the easy routes instead of fixing the intitial topics that they know are the problems, and then when they follow-up, management comes down on the whole staff when the results are under-performing. When its literally a small area of improvement to be made which would have helped in the long-runs.