WP Engine - Technical Support Engineer WP Engine Employee Review

4.0
Jan 12, 2020
Recommend
CEO approval
Business Outlook

Pros

The people, everyone I work with is great and WPE really knows how to recruit intelligent individuals. Others amongst other departments are also friendly and willing to share knowledge. Great 401k plan Wonderful place to work if you like to feel like you matter or are needed. I get a high level of satisfaction from this job when I'm solving problems for customers. Great sense of company culture and actually following the beliefs the espouse. Customer inspired!

Cons

The pay and treatment of the support department is obviously different from the rest of the company. There's a lot to be expected to know as far as WordPress and Technical Operations goes that's not compensated for. Not a lot of room for growth for leaving the support department, although this is the same as every company I've worked support for.

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WP Engine Response
6y
Thank you so much for sharing your feedback. Our Support team is one of our most critical departments and a real asset to us as a company. We are sorry you feel like there is not a lot of support to move across teams and departments. We continue to be supportive of transfers across the company, as long as there is a need and fit. We hope that the technical knowledge gained and continue to gain at WP Engine will support your longer-term career goals. Thanks for the 401k shout-out! We were really excited to add the 401k benefits this year and hope to bring more compelling benefits in the coming years.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
6mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

• Good people • Good work/life balance and flexibility - remote first with local hubs for those living nearby • Interesting work and ownership of solutions • Core values are good ideals

Cons

• Yearly "re-orgs" include layoffs, so while you think your job is secure, it could be unexpectedly eliminated overnight - managers included • Overly focused on profit over employees or customer experience (e.g. benefit programs being cut and diminishing investment into human support, which used to be the lifeblood of the company) - possible consequence of private equity / Silver Lake • No one goes into the office, so even if you're near a hub, there's not a lot of actual face time working next to people and it's difficult to get to know people outside of your team and directly-associated teams • They're not interested in keeping or training up early-career software engineers, which seems very short-sighted and goes against "built for growth" • With the laser focus on the next shiny thing, tech debt and cruft accumulate faster than can be addressed, and the context behind older systems fades over time making them progressively harder to maintain or migrate off

1
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WP Engine Response
1w
Thank you for taking the time to share such thoughtful and detailed feedback. We're glad to hear that you value the people, flexibility, work-life balance, interesting work, and opportunity for ownership. We also appreciate your recognition of our core values and the ideals they represent. We're sorry that your experience has left you feeling that employees are less valued and that the sense of shared purpose and community has diminished. Organizational change, shifting priorities, and changes to programs and investments can understandably affect trust, connection, and sense of stability. We view development and growth opportunities as central to all roles and levels, and encourage employees to have an open dialogue with their Manager about career goals on a regular basis. Thank you again for sharing your perspective. We value feedback that helps us understand both what is working and where the employee experience needs greater attention. If you are comfortable doing so, please contact your Employee Experience Business Partner or anyone on the EE team to help us learn more.
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