Falls short of promises - Technical Support Engineer WP Engine Employee Review

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

• Good people • Good work/life balance and flexibility - remote first with local hubs for those living nearby • Interesting work and ownership of solutions • Core values are good ideals

• Yearly "re-orgs" include layoffs, so while you think your job is secure, it could be unexpectedly eliminated overnight - managers included • Overly focused on profit over employees or customer experience (e.g. benefit programs being cut and diminishing investment into human support, which used to be the lifeblood of the company) - possible consequence of private equity / Silver Lake • No one goes into the office, so even if you're near a hub, there's not a lot of actual face time working next to people and it's difficult to get to know people outside of your team and directly-associated teams • They're not interested in keeping or training up early-career software engineers, which seems very short-sighted and goes against "built for growth" • With the laser focus on the next shiny thing, tech debt and cruft accumulate faster than can be addressed, and the context behind older systems fades over time making them progressively harder to maintain or migrate off