Avoid this company, senior leadership and reps are leaving in mass. - Account Manager WP Engine Employee Review

1.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The amount of people leaving is a great indicator of what all the newer reps should be doing.

Cons

Nobody hits goal, so if you are expecting to hit OTE, forget about it. Moral is extremely low, and management seems to be very keen on adding more and more in office days. I was fully remote when first hired, but as time has progressed the company has added more and more mandatory office days. Just one example of how the goal posts are constantly moved, and if you bring anything up you will be gaslit. There is also clear favoritism at play with more tenured reps in a variety of ways. That, on top of managers and sales leaders who have been with the company for years leaving or being pushed out, creates an environment where most reps are struggling to keep their jobs or even make enough money to maintain their standard of living.

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WP Engine Response
1y
Thank you for taking the time to provide us feedback. As a result of our "Help Sales Win More' feedback sessions, we announced a quota alleviation initiative along with other internal opportunities to drive support and success specifically within our sales verticals. We take our culture and morale seriously and will continue to drive change in a positive direction. Our virtual-first model, introduced in 2021, gave employees the freedom to do their best work from wherever they are most productive. To support opportunities for collaboration, connection, and team-building, virtual-first was never designed to be virtual-only. Each function and role are different, and with this in mind, each function establishes their own guidelines on works best for their teams. The Sales team recently transitioned to a hybrid model to accommodate the changing dynamics of both remote work and in-person collaboration. These team members are now expected to work in the office on Tuesdays and Thursdays. This shift to hybrid may seem like a departure from our virtual-model, but the core principle remains the same: empower employees to do their best work by providing flexibility and ensuring a balance between remote work and valuable in-person interactions. We know you're no longer at WP Engine, but if you're comfortable doing so we'd encourage you to reach out to our Employee Experience Team so we can better understand your concerns and work to address them. Thank you again for your feedback and we wish you the best in future endeavors.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
6mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

• Good people • Good work/life balance and flexibility - remote first with local hubs for those living nearby • Interesting work and ownership of solutions • Core values are good ideals

Cons

• Yearly "re-orgs" include layoffs, so while you think your job is secure, it could be unexpectedly eliminated overnight - managers included • Overly focused on profit over employees or customer experience (e.g. benefit programs being cut and diminishing investment into human support, which used to be the lifeblood of the company) - possible consequence of private equity / Silver Lake • No one goes into the office, so even if you're near a hub, there's not a lot of actual face time working next to people and it's difficult to get to know people outside of your team and directly-associated teams • They're not interested in keeping or training up early-career software engineers, which seems very short-sighted and goes against "built for growth" • With the laser focus on the next shiny thing, tech debt and cruft accumulate faster than can be addressed, and the context behind older systems fades over time making them progressively harder to maintain or migrate off

1
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WP Engine Response
1w
Thank you for taking the time to share such thoughtful and detailed feedback. We're glad to hear that you value the people, flexibility, work-life balance, interesting work, and opportunity for ownership. We also appreciate your recognition of our core values and the ideals they represent. We're sorry that your experience has left you feeling that employees are less valued and that the sense of shared purpose and community has diminished. Organizational change, shifting priorities, and changes to programs and investments can understandably affect trust, connection, and sense of stability. We view development and growth opportunities as central to all roles and levels, and encourage employees to have an open dialogue with their Manager about career goals on a regular basis. Thank you again for sharing your perspective. We value feedback that helps us understand both what is working and where the employee experience needs greater attention. If you are comfortable doing so, please contact your Employee Experience Business Partner or anyone on the EE team to help us learn more.
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