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      WSECU

      Engaged Employer

      WSECU reviews

      Contact Center Representative - Anonymous employee WSECU Employee Review

      5.0
      May 27, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was by far the best job I've ever had. WSECU genuinely cares about their members and employees and it shows. The environment in which you work can make or break a job and I absolutely loved it. The only reason why I quit was because I had to move out of state. I would've worked there until I retired. Health benefits are great in comparison to the credit union I work at now, they understand a balance between family and work, there are bonuses paid based on performance and there are monthly dialogues regarding your progress so you're always learning and growing.

      Cons

      This position can be stressful at times and it has the tendency to be busy. It can be difficult at times to get days off as it is based on tenure. As a full time rep, you're also required to work every 3rd Saturday but it could definitely be worse.

      avatar
      WSECU Response
      10y
      Thank you for taking the time to tell us about your experience as a WSECU employee. Your feedback is very important to us. It’s amazing to hear employees say “this is…the best job I’ve ever had.” We are glad to hear that you loved the benefits. Work and family life balance are very important to WSECU, so generous time off is a must-have benefit here. Our Contact Center Representatives are indeed busy people! They are on the front lines, providing excellent and timely service to our equally busy members. We will be keeping your comments in mind as we continue to look for ways to support our employees so that they can continue to provide the best member service possible.

      Explore other reviews about WSECU

      5.0
      Jan 20, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent team and leadership; benefits are great and overall cooperative and clear company

      Cons

      Constant changes with software- what else is new though?

      avatar
      WSECU Response
      1y
      We are grateful to have you as part of WSECU and are so glad that you are enjoying both your team and leadership. We also feel that we have a collaborative organization and top-notch benefits and are happy that you have noticed too! We appreciate the notes on the software, as we do strive to stay current which can mean changes and updates. We value you as a part of WSECU and thank you for your thoughts!
      1.0
      Apr 22, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Members are the best part of WSECU

      Cons

      Not an environment that supports neurodivergent employees. People and Culture Services presents as supportive during onboarding, but once you file for accomadations or raise concerns about treatment or how policies are applied, communication can shift and become inconsistent. If you rely on clear expectations, direct responses, or consistent application of policy, be aware that those may not hold once issues are formally raised. If you come here because they are convincing at least save everything and learn employee rights, because they won't tell you those.

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