Outdated Technology - Member Consultant WSECU Employee Review

3.0
Jun 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits especially with healthcare. It's about $40 a month for me and my wife to have Kaiser. People are great and all helpful. About 12 hours a month for vacation, plus 1 personal holiday a year.

Cons

The technology is definitely outdated. Coming from a different credit union I expected more. There is a ton of paperwork needed for loans and opening of new accounts. Receipts and signing for every little transaction. Check scanning is outdated. This can lead to outages and errors because they are not being scanned with the transaction. Members also don't have as much access to bank on the mobile app. I feel like there is also a big push on sales and it is tracked through a sales tracking program. Makes it seem like it's not as much about making things easier for the member, but about the numbers for the branch. While the benefits are great the sick time of 3.5 hours a month is terrible, and the tuition reimbursement could be improved. Not so much from an employee stand point, but from a consumer, the process for getting a loan can be at least 24 hours or more depending on what is needed. At my past credit union it was much quicker and members were able to get their loan that day while sitting with us. Not many career opportunities unless you are closer to Olympia.

Explore other reviews about WSECU

5.0
Jan 20, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent team and leadership; benefits are great and overall cooperative and clear company

Cons

Constant changes with software- what else is new though?

avatar
WSECU Response
1y
We are grateful to have you as part of WSECU and are so glad that you are enjoying both your team and leadership. We also feel that we have a collaborative organization and top-notch benefits and are happy that you have noticed too! We appreciate the notes on the software, as we do strive to stay current which can mean changes and updates. We value you as a part of WSECU and thank you for your thoughts!
1.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Members are the best part of WSECU

Cons

Not an environment that supports neurodivergent employees. People and Culture Services presents as supportive during onboarding, but once you file for accomadations or raise concerns about treatment or how policies are applied, communication can shift and become inconsistent. If you rely on clear expectations, direct responses, or consistent application of policy, be aware that those may not hold once issues are formally raised. If you come here because they are convincing at least save everything and learn employee rights, because they won't tell you those.

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