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      WSECU

      Engaged Employer

      WSECU reviews

      The company is a great place to be unless.... - Member Consultant WSECU Employee Review

      4.0
      May 9, 2022
      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I truly felt like the direct managers cared about me as an employee. they were flexible with the challenges life throws at us . They always wanted to help. The company is a great company and does so much for its members. The company is not a small credit union and has the infrastructure in place to support the members and their employees. -Awesome benefits -Great retirement contribution -Ok Vacation time/Paid time off -Diverse work environment -You get to really help people as a credit union.

      Cons

      Pay was a huge issue in the call center. I was there for almost 5 years and it was a constant battle to get a reasonable raise even when you exceed all of your sales and goals. The annual raise was lower than the cost of living creases I was seeing. I was in the call center and found it was not treated as fairly as the branches were with pay. The call center is not easy work. Most people can't do it. The workload kept stacking up but the pay would not increase nearly fast enough. There were a lot of turnovers because people would find better-paying work with less stress. People wouldn't show up to work most of the time due to the high-stress levels. It was nearly impossible to transfer within the company if you did not have a degree. It was like they wouldn't even consider you for positions if you were not a BA or higher. It felt like you were stuck in the contact center if that was where you began. I recommend getting on any other team outside of the contact center. The company was a great place to be.

      avatar
      WSECU Response
      4y
      Thank you for taking the time to leave us a review and for your candid feedback. We’re glad to know that there were so many positive aspects of your employment at WSECU! Working in a call center can certainly be a challenging role, and we recognize that our team members work hard to provide outstanding service to our members, day in and day out. We’re sorry to hear you weren’t happy with the pay. We strive to provide a competitive compensation and benefits package, partnering with outside experts who review the latest employment and market trends, and just recently we adjusted upward nearly all employees’ pay because we felt strongly about recognizing our team’s contributions. We couldn’t agree more about the importance of retaining our talent, and we love to see employees moving up and around the organization to further their careers, which happens frequently! It’s true that some roles require a certain level of education, but many other roles do not, or experience may be substituted on a year-for-year basis in many cases.

      Explore other reviews about WSECU

      5.0
      Jan 20, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent team and leadership; benefits are great and overall cooperative and clear company

      Cons

      Constant changes with software- what else is new though?

      avatar
      WSECU Response
      1y
      We are grateful to have you as part of WSECU and are so glad that you are enjoying both your team and leadership. We also feel that we have a collaborative organization and top-notch benefits and are happy that you have noticed too! We appreciate the notes on the software, as we do strive to stay current which can mean changes and updates. We value you as a part of WSECU and thank you for your thoughts!
      1.0
      Apr 22, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Members are the best part of WSECU

      Cons

      Not an environment that supports neurodivergent employees. People and Culture Services presents as supportive during onboarding, but once you file for accomadations or raise concerns about treatment or how policies are applied, communication can shift and become inconsistent. If you rely on clear expectations, direct responses, or consistent application of policy, be aware that those may not hold once issues are formally raised. If you come here because they are convincing at least save everything and learn employee rights, because they won't tell you those.

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