Good company culture let down by poor follow through - Contact Center Support Specialist WSECU Employee Review

We appreciate you taking the time to share your thoughts, and we definitely agree about our great culture and team members here at WSECU! It sounds like you are not having the best experience in your role itself, and we’re sorry to hear that. Working in a contact center can certainly have its challenging days, along with the many rewarding ones. In order to provide great service to our members, our contact center is open until 7pm on weekdays. While employee preference is a factor in scheduling, due to business needs it may not always be possible to assign every employee their top choice of shift. However, shifts are set on a quarterly basis, so there is the opportunity for change. If you are interested in sharing your ideas on how we may be able to improve, we encourage you to reach out to your leadership.