Decent, but if you have aspirations look elsewhere. - Anonymous employee WTW Employee Review

3.0
Aug 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Low stress, no micromanaging, lot of free time to learn and do other things. I just come, do my work well and get paid. Tuition assistance is nice, we get catering and company outings. Quite honestly, if you’re lucky to be on a cool team and don’t have your sight set on developing and growing then it’s not a bad place. Most of my cons are because of my inability to foresee some red flags for me personally.

Cons

Not much, can be pretty boring at times. Office becomes full of characters during open enrollment season which is expected at a call center. No real opportunity for growth unless you move. You’re in insurance so it is BORING, I repeat you will be BORED.

Explore other reviews about WTW

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great low cost benefits, generous pay, remote work and great team environment

Cons

Onboarding is a little slow but once you get a flow, you’ll get up to speed quickly

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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