Too much outsourcing, mediocre, costly health benefits - Account Manager WTW Employee Review

2.0
Jun 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Conveniently in town location, friendly staff

Cons

The workload is crushing, without a work/life balance. The company outsources as much as possible, increasingly overseas with poor results. The diversity program is for show only. Out of approximately 200 employees, the office I worked in had 2 black male employees. One black employees position was outsourced, the other demoted. This was after launching a diversity program, which means nothing without recruitment and retention.

Explore other reviews about WTW

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful, intelligent colleagues, very collaborative, interesting work, lots of opportunity to move around the org

Cons

Risk averse so it’s slower to invest; penny wise but often pound foolish

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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