Sales with little substance - Vice President WTW Employee Review

3.0
Oct 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Fairly low stress environment unless you are a new sales producer still trying to hit your magic number. Work-life balance is good.

Cons

Individual offices are very territorial...collaboration between offices is basically non-existent. This stems directly from the fact that Willis is essentially a pure sales organization with little substance in the form of value-add consulting, etc. There is a "national practice" that attempts to develop and market value-add services for all individual office locations, but it is not good and most people quite frankly don't pay much attention. It's really all about generating sales and maintaining client relationships with as little value-add as possible. The revenue generated from carrier placement far exceeds any revenue generated from value-add services, and has a much lower cost to the company so it is easy see why this is the case. Although more sophisticated companies in this space have far more comprehensive service offerings and appear to be doing very well because of it.

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WTW Response
11y
Thank you for your review and providing feedback. As you stated, we are not the largest insurance broker, but we do strive to be the best in the business. We recognize that we cannot obtain our goal of becoming the best without a strong foundation built on values. At the beginning of summer, Willis rolled out our new core values consisting of: advocacy, respect, integrity, teamwork, and development. Upon implementing these values all offices hosted town hall meetings and collaborative small group sessions to dive into the importance of our values. For Willis to continue to be successful in the global marketplace, all employees must work daily with our values in mind. Clearly, we recognize we need to incorporate these values into our business model to stay competitive in the ever changing global insurance and risk management arena. With that being said, the culture shift Willis is currently undergoing, within the framework of our new core values, is a process, and like all processes is ongoing and takes time. We are continuously striving to be an employer of choice and we believe that starts with having strong values and colleagues who are best in class.

Explore other reviews about WTW

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great low cost benefits, generous pay, remote work and great team environment

Cons

Onboarding is a little slow but once you get a flow, you’ll get up to speed quickly

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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