2.0
Nov 17, 2014
Current employee, more than 1 year
Pittsburgh, PA
Recommend
CEO approval
Business Outlook
Pros
* Decent pay for a call center * Paid holidays and a good amount of PTO time to start
Cons
* Unrealistic views of how much team members can get done * Hiring managers from outside the company rather than from within * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs * Leadership is more interested in numbers and trends than their employees