Decent Pay but uninspiring, poor treatment by managers and little recognition or reward - Client Manager WTW Employee Review

1.0
Apr 11, 2011
Recommend
CEO approval
Business Outlook

Pros

One of the 3 large brokers - good to have 'Willis' on your resume Generally an 8 to 5 and/or 9 to 5 schedule Freedom to take larger roles (if you want to produce, go for it. No one will hold you back) Plenty of work to take on because the office is understaffed (it's a con as well)

Cons

- Management doesn't care about you unless you produce business - There's no incentive to learn more or to continue your education (no one cares if you're interested in improving your insurance knowledge base) - There is no mentor system and it's a 'sink or swim' environment. - The morale is terribly low and people get fired randomly on a regular basis (and it's not because they're not good employees) - They continue to cut benefits year after year (increase ee's insurance costs, reduce pension plan, barely give out a 2% raise to employees. One year they didn't even give me an annual employee review) - Most employees do not feel good about working there

Explore other reviews about WTW

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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