Pros
All of the trainings and events that I went to as an Account Manager were great. The people at corporate are really helpful and are there to help you succeed. Great corporate training Networking with people from other markets at corporate events Travel Experience
Cons
I wish that someone would have told me before I said 'yes' to this job what EXACTLY it was going to entail. That's the only reason I'm writing this review. If you're considering this company, know that it is franchise based and corporate cannot control everything these franchises do. The franchise owners and sales managers can make or break you. If you REALLY believe in the office/work environment and have NO doubts in your mind that you absolutely love sales, warm calling, and cold calling; this is the job for you. However, I found out very quickly that being torn down by management and being given responsibility for hundreds of customers whose issues plagued me in my sleep at night was not worth the menial salary I was offered. The franchise I worked for asked that you keep an additional phone with you to answer emails and customer complaints 24/7. I was never rewarded for fixing these issues, and I didn't realize how much my inability to solve any of these issues was going to affect me. We had conference calls every month where we were torn apart by our franchise owner and head sales manager in an attempt to scare us into working harder. Something no one else will tell you is that this is NOT an 8-5 job. You will work WELL after 5, I can promise you that. You are also expected to drive your own car anywhere from 200-350 miles a week, toting your sales manager around with you. If you have no problem living out of your car and frequenting gas stations for lunch more power to ya but I personally couldn't handle it. We were also expected to only take a '15 minute lunch', although we were forced to claim an hour break because we were 'salaried employees.' Additionally, for anyone who has never worked in logistics, LTL is an absolute nightmare. I used to work for a carrier directly, and they heavily dislike third party logistics companies. Do not be surprised if your partners sabotage your customer relationships and then you can't do anything about it. That's just how it is, and because I was an account manager, it was my fault when these customers left us. Oh and the compensation? Either sell your brains out or you're going to be stuck making 30K for the rest of your career here. I made 3% commission on the margin of the revenue I brought on. So if the shipment was $100, we made $20, and then I made 3% of 20. You'd think that would add up quickly but it doesn't. Trust me. I was billing almost $10,000 a week when I left and saw none of that. Long story short, if you can handle what I've described above and possibly being berated by customers who are fed up with dealing with the issues brought on by a third party, you'll be able to handle this job. I simply couldn't do it any longer. HOWEVER, I know people at other franchises are just absolutely ecstatic where they work because they're treated like gold. One question to ask your employer before you get hired? How many sales reps have come and gone within the past hear? If they say 15-20 you might want to look elsewhere. They aren't exaggerating and there's a fairly decent chance you'll be next.
