I have experienced significant challenges during my time at this company. It seems that there is a lack of effective management, which has led to some confusion regarding processes and expectations. Additionally, I have observed that some team leads may not possess the necessary knowledge to guide their teams effectively.
There appears to be a tendency for favoritism within certain circles, which can create an uneven playing field when it comes to promotions. Employees are often expected to manage a high volume of cases while also handling inbound calls, with limited breaks. The workload can be overwhelming, making it difficult to keep up, and failure to meet specific case closure targets can affect performance evaluations.
Moreover, interdepartmental collaboration seems to be lacking, resulting in cases being transferred between departments and ultimately impacting customer care.
Oh, did I mention that the management is super lazy and totally awful?
