Pros
Customers, particularly the regulars and some of your coworkers. The lingo for the calling system, which while fun can also be a hindrance, which puts it under 'cons'.
Cons
The lingo. First shift is the training shift, and because it is the busiest shift this can often slow you down when you have a grill operator who is inexperienced or have a trainee serving who is inexperienced. It can be particularly frustrating when you were trying to call orders and spend an i inordinate amount of time trying to get your order placed. This is where the calling system can be an utter burden. Management will often lie to subordinates just to keep them around and can often promote and demote without even telling you. My personal experience is that I have been lied to and abused about my rate of pay, my scheduling, and my hours since day one with this company. Going from store to store, it is one of the most disorganized and inept companies I have ever seen. It shocks me that they actually require a college degree to be a manager for Waffle House when you see just how poorly run this company really is. It would be a perfect candidate for Undercover Boss, but it is abundantly clear that upper management could not possibly care less because they are making very good money when some of their servers are making less than minimum wage. I don't understand how some of these people can sleep at night.