Great company to work for but has gone downhill in recent years - Assistant Customer Service Manager Waitrose Employee Review

4.0
Dec 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Discount in both Waitrose and John Lewis Internal Progression 2 weekends off per month Excellent training material

Cons

The pay is higher in similar retail environments When understaffed, hours can be very long Monthly promotional changeover is outdated Senior management aren't always present when needed

Explore other reviews about Waitrose

5.0
Aug 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are very worth it

Cons

I was scared when there were thieves

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for young students coming back from university

Cons

Wish washy management, and lack of communication

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