Overworked and underappreciated - Customer Service Associate Walgreens Employee Review

2.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

None, not even the supposed health benefits, because I couldn't afford their insurance prices.

Cons

They intentionally keep a skeleton crew. Specialized jobs such as photo tech have been eliminated so CSAs have to run the cash register, run the photo department, do tasks on the floor, as well as answer the phone. All of that for minimum wage. Think you'll get a raise for working hard? You won't. District managers actively pressure store managers to lower your annual review rating so that you won't receive a meaningful raise.

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Walgreens Response
10mo
Thank you for taking the time to share your feedback with us. We're sorry to hear of your negative experience.

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5.0
Apr 13, 2026
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Pros

It was fun to talk to ppl

Cons

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3.0
Jun 25, 2026
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Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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