Where do I start:
Here are some key components before I start on the long part;
this company is inconsistent, out of touch, they invest in a "heartwarming" orientation just for none of that info to actually be applied to the work environment. Nearly 2k employees and not one actual training department or system for new hires. I'm coming from a background of a 300 employee company, which by the way, had an actual training department where requests for additional training time was also encouraged, not scoffed at. Workers and managers are robots and they expect you to be one too. Be prepared to have every little thing you say and do be scrutinized.
From the beginning,
Recruiter was never on the same page as the actual department I was working in so a lot of the info relayed to me was always inaccurate and unstable. It took a while to figure out what training was even going to look like for me - this company has an issue with consistency. Orientation was a drag - your trainers for that day lacked enthusiasm and genuineness: every time they tried to get us excited about the next portion in presentation, they themselves seemed overwhelmed and checked out, your benefits person seemed nervous and not enthused. This was a major red flag for me already but I stayed to give this company a chance.
A lot of the employees here just seem overworked, tired, out of touch, and no one was interested in talking to me as the new hire except for the new hires (i guess we have entourages here too). People that were training me would walk pass without even acknowledging me or saying Hi, so I got used to just showing up to train and not building any kind of relationships (how hard is it just to smile at someone?) I think there's a pattern with your workers not having any type of communication skills.
If the lack of consistency during recruiting wasn't already enough, on my first day of training, there was already confusion as to who was training me and the equipment i needed was not ready for me. Even by the time I left, I never received the tools I needed to work from home. Mind you, I had already spoken with 2 different trainers about this and still I never received anything nor was anything ever communicated to me. Because of how unorganized this was, it wasn't until an hour into "training" that I was finally able to start actually shadowing my trainer.
Training itself is a joke. I hate to bring up my credentials and my past but I've worked several jobs in the past and for the amount of things you need to remember, training (for this dept at least) was one horrendous experience. It gives the impression that whoever is implementing this training style (if you can even call it that) has no background in actual training nor do they have the proper skills to even communicate with someone who is needing further assistance. IF you don't get it, its your fault, your trainer is perfect and needs no reflecting or adjustments.
Now onto my most favorite part, when I did finally express my concerns with my trainer and manager, I was gaslighted, brushed off, disrespected, and everything I said went in one ear and out the other. I expressed my dislike for the style of training I was getting (they throw you in on first day, you have to shut up, watch, and do what trainers tell you to do, and say what trainers tell you to say).
When I told them what I needed, yes, I know my learning style and if you as a trainer can't think of some other way to train, you are a bad trainer. I was told I wasn't "pushing myself" hard enough; although the manager who told me this hasn't even seen me perform or know what I have been doing to help myself. I was told I wasn't "pushing myself" hard enough even though I would use my break time to study the systems, terminology, and work on my script (which is a whole other issue as well) and I would continue to study the materials in my work binder when i was AT HOME and OFF the clock! I took it upon myself to invest in being as knowledgeable as I could be, as I always do with every job I work because a good employee is a resourceful one.
I asked for training to be slightly modified to fit my learning style and I was brushed off and accused of lacking initiation. I tell the trainer and manager exactly what I need and where I know I need help and instead of helping me there, I get huffs and puffs, stares and attitude, and again, gaslighted. Then the training they did put together within 10 minutes of speaking behind my back, gave me the notion that they clearly misunderstood my initial concerns and at that point, I lost all hope in the training.
The concern was that they did not want me to "fall behind" but I don't understand (and I don't buy it) I was only on the start of my 2nd week of training - I don't see how having a different approach to training is going to prolong the time of the given training of 4-5 weeks? If you fail to properly train, that is not my issue. If you pass off responsibilities and make your new trainee seem like they are the problem even without trying, you are the issue. If you keep having turnover rates, you are the issue. IF people quit without a notice, you have some issues. Are you following me yet, Walser?
