Been going down hill for years - Automotive Service Advisor Walser Employee Review

Thank you for taking the time to provide your feedback. We're glad to hear that you had positive experiences with your coworkers, but we take your concerns seriously about management and the company's commitment to its people. At Walser, we are committed to fostering a culture of respect, communication, and employee engagement. We are very sorry that you have not felt the support or care from leadership (at any level) in your many years of employment. We understand that there are areas where we need to improve, and feedback like yours helps us in that process. Leadership and management development are ongoing priorities, and we value honest insights to ensure that we’re addressing gaps in both leadership practices and team support. We strive to create an environment where all employees feel valued, heard, and supported. Our priority is to strengthen the relationships between employees at all levels of the organization to ensure we are not only caring for our customers but also for our team members. If you have any specific suggestions or would like to discuss your concerns in more detail, we invite you to reach out directly. We would be happy to set up a conversation with you and your General Manager, or someone from our Senior Leadership Team and/or the Human Resources Leadership Team. You can also email me directly at LTrett@walser.com, or Walser's Chief of Human Resources Officer, Sherry Schultz at SSchultz@walser.com to connect further. Thank you again for sharing your thoughts and your many years of dedication to Walser. Please do not hesitate to reach out to me. Sincerely, Lindsey Trett Walser's Director of Talent Acquisition